FAQ
One of our experienced sales reps will be delighted to help you with your order and will be your point of contact every step of the way – from helping you with your design, giving a quotation, processing your order, keeping you up to date and letting you know when your order is on the way.
Yes! We offer a free design and service. If you email us any ideas / logos / colors etc our design team will mock up some options for you to review.
You are welcome to supply your own artwork – please send editable vector files / PDF. We can supply design templates if required.
If you have specific PMS / Pantone colors in your design, please discuss with your sales rep. We can offer advice on the nearest yarn color and send you photos of the yarn book if required.
There is a sampling / mass production time shown by each product on this website. If you have a deadline, please tell your sales rep.
Once your design is agreed and you have confirmed your order, we will make a physical sample of your scarf / hat / beanie hat / printed towel and send you photos for approval. We then proceed to mass production.
You can amend the design before your order is confirmed. Any design changes at the sampling stage will incur a $50 additional charge for amends and the making of a second sample.
When your order is confirmed our accounts team will email you an invoice. There is a link on the invoice to pay by credit card or you can post a check. Payment is required before shipping unless you have agreed a purchase order with your sales rep.
These are shown by each product on this website.
No, unfortunately not. Due to the high set up costs involved there are minimum order quantities listed by each product on this website.
Our scarves, beanie hats, socks, blankets and towels are made in the UK or Europe.
Yes, please ask for details.
Our shipping rates depend on the product, quantity and destination. Please ask us for details.
Yes if you are a trade customer, please contact us on info@globalscarves.com
